Hi, this is Dr. Noel Lloyd for Five Star Management.
You’ll have to excuse our doctor here. He’s just checked his patient retention numbers and he’s absolutely convinced that he’s losing people to alien abduction. I tried to convince him that that wasn’t the case.
Whether your retention is crap, you can’t keep people through the first part of a good care plan or it’s great, people stay with you through relief into correction on into strengthening, maintenance of health and all the way into wellness. It has to do with a set of very predictable factors. Let me explain what they are.
First, there is something that you think, say, or do that you do in your office procedure in your clinic that relates to chiropractic, health, time and money, and loving the patient.
Now, here’s what I mean by loving the patient. People buy things from concepts, chiropractic care, lots of different things from people that they know, like, and trust. That like and trust piece has to do with the way that the patient feels in your office, actually feels loved in the office.
Now, interesting thing, this is all established in your office in the first 5 days. If your day 1, if your day 2, if the way that you handle money and appointments and patient education is not tuned to start this procedure in the first 5 days you’re back to the same old problems of poor retention.
Now, you want somebody to follow you through relief, into correction, strengthening, maintenance of health, and all the way into wellness. If you get this right, they do. If you get that wrong, there you go, alien abduction again.
We’re doing a workshop on patient retention. In fact there’s a button right over here on this other side of the page and if you push that, you can learn more about what we’re going to do.
One of the things that we will do in this is that we’re going to find the most dangerous spot in your clinic. We’ll workshop where people fall out of your practice specifically by taking you through a practice audit and then we will fix that practice danger spot by actually changing your procedures, giving you new things so that patients will understand why and how they need to be in chiropractic care for a lifetime.
Now, let’s get these people back into your reception area. Let’s get people reactivated. Let’s get people who start good care plans to follow through, through relief, through correction, into strengthening, maintenance of health, and wellness.
I want you to register to be with us. You can for only $49 per person. We’ve got great CA training, but click the button over here on the right side of the page and you’ll learn a whole bunch more about this seminar.
This is Dr. Noel Lloyd for chiropractic patients, for chiropractors because I know this stuff works.